For any physical products we sell—such as merchandise, gift cards, or hardware kits—this Shipping Policy explains how orders are processed, shipped, and handled if something goes wrong.

Order Processing

Orders are typically processed within a set number of business days after payment is received. If a product has a longer lead time or is made-to-order, we’ll note that on the product page or during checkout.

Shipping Methods & Costs

We use common carriers and display shipping options at checkout based on:

• Destination
• Package size and weight
• Selected shipping speed

Any free-shipping offers or local pickup options will be clearly labeled where available.

Delivery Times

Estimated delivery windows are provided by the carrier and may vary based on distance, weather, holidays, or carrier delays. Once an order is shipped, tracking details (when available) will be shared so you can follow its progress.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within a reasonable time frame:

• Document any damage with photos, if possible
• Contact us with your order information
• We’ll help coordinate a replacement, refund, or claim with the carrier as appropriate

Returns on Shipped Items

Return eligibility depends on the item. Details such as return windows, condition requirements, and who covers return shipping will be outlined on the product page or in our general return guidelines. In some cases, returns may not be available for custom or special-order items.

If you have questions about a specific order, delivery, or return, reach out to us and we’ll be glad to help you sort it out.